Refund Policy

At Hudi Horse, we strive to provide our customers with excellent service and satisfaction. However, we understand that there may be situations where a refund is necessary. Please review our refund policy outlined below:

1. Cancellation by Customer:

  • If you need to cancel your booking, please notify us at least 24 hours prior to the scheduled session.

  • Refunds for cancellations made within the specified time frame will be processed in accordance with the following:

    • If cancellation is made more than 24 hours before the session, a full refund will be issued.

    • Cancellations made within 24 hours of the session may be subject to a cancellation fee, which will be deducted from the refund amount.

  • Refunds will be issued to the original method of payment used for the booking.

2. Cancellation by Hudi Horse:

  • In the event that Hudi Horse needs to cancel a booking due to unforeseen circumstances such as inclement weather or safety concerns, customers will be entitled to a full refund or the option to reschedule.

  • Refunds for cancellations initiated by Hudi Horse will be processed promptly and issued to the original method of payment.

3. No-show Policy:

  • Failure to attend a scheduled session without prior notification will be considered a "no-show."

  • No refunds will be provided for no-shows, and the booking fee will be forfeited.

4. Refunds for Unsatisfactory Service:

  • If you are dissatisfied with the quality of our service or if there are any issues during your session, please bring it to the attention of our staff immediately.

  • Refunds for unsatisfactory service will be assessed on a case-by-case basis and may require verification of the issue.

  • Hudi Horse reserves the right to offer partial refunds, discounts on future bookings, or other forms of compensation as deemed appropriate.

5. Processing Time:

  • Refunds will typically be processed within 5-7 business days from the date of cancellation or request.

  • Processing times may vary depending on the payment method and financial institution.

6. Contact Us:

  • If you have any questions or concerns regarding our refund policy, please contact our customer service team at [contact information].

  • We are here to assist you and ensure that your experience with Hudi Horse is enjoyable and satisfactory.

By booking a session with Hudi Horse, you acknowledge that you have read, understood, and agreed to our refund policy. This policy is subject to change without prior notice. Please review the refund policy periodically for any updates.